A comprehensive practice management system for appointments and resource allocation.

FrontDesk is the dedicated practice management system from primary care software experts, Informatica.

FrontDesk supports thousands of clinicians, practice managers and administrative staff with the day to day running of a busy practice.  Using the latest technology, FrontDesk helps to streamline processes, create administration efficiencies and provide a seamless experience for patients.

– Simple user interface
– Seamless appointment booking
– Touch screen check in
– SMS reminders
– Touch tone booking
– Patient appointment management
– Information governance and data security assurances


Web booking

Online appointment booking for patients

SMS reminders

Appointment reminders for patients straight to their mobile

Patient information systems

View patient history and notes to better coordinate care

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Informatica have been a responsive and proactive company for many years, often taking up suggestions for new product features or improvements and working quickly to resolve any problems that might arise. FrontDesk has been central to the day to day running of the Practice for around 25 years and has developed over that time into far more than just an appointments system.  We rely on it and we’re confident that it won’t let us down.

Simon Guy, Practice Manager, NHS Northumberland CCG

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For us as a GP Practice the main positive about working in FrontDesk is how user-friendly it is. For instance, when setting up the appointment book for the various doctors and nurses there is plenty of scope for flexibility in altering schedules without the need to set up yet another template for each variation which is a huge plus in saving time.

GP Practice, NHS Enfield CCG

About Informatica

We have worked with thousands of primary healthcare providers to help patients get better since 1992.  We design and develop comprehensive primary care software for GPs, CCGs and local authorities.

We integrate with a number of primary clinical systems, including EMIS, Vision and Microtest, are an NHS Digital accredited supplier on Lot1 of GPSoC and our software is loved by clinical end users.

As well as practice management support, we help GPs and CCGs deliver Advanced Population Health and preventative care strategies.  You can find out more about our SmarterCare+ product suite at our website.

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